Taking care of the customer is not a new idea. Most businesses take great pains to meet the needs of their customers in the hope they will remain active and may help attract new customers through ...

Rounding out the top 10 nationwide are No. 4 Sam’s Club (Walmart), No. 5 Aldi, No. 6 Costco, No. 7 Whole Foods (Amazon), No.

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

ACSI results are based on surveys conducted over a 12-month period ending in December 2025, with scores reported on a 0-to-100 scale.

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

The Metropolitan Transportation Authority (MTA) announced a record increase in subway customer satisfaction recorded in its ...

On the one hand, an entrepreneur would prefer to run a highly profitable business with a low customer satisfaction rate than vice versa. On the other hand, levels of positive customer experience tend ...

Among all of the various luxury automobile manufacturers out there, only one was ranked the best by J.D. Power in terms of ...

These are the services that best compete with — or even outshine — cable.