Sets new standard for enterprise uptime, seamless failover, and compliance for mission-critical CX SAN FRANCISCO, Calif - January 28, 2026  - Crescendo, the first AI-native contact center, today ...

At the 2013 analyst meeting last week in Boston, Cisco offered tangible proof that PCCE has been a game-changing addition to the portfolio. After the 2012 Cisco Customer Collaboration analyst meeting, ...

Five9-Google power forward to meet customer demand for a solution that offers a migration path from off legacy or existing contact center platforms.

PwC announced the launch of its Agentic AI-Powered contact center offering created in collaboration with Salesforce on Oct. 13. The solution aims to help enterprises deliver AI-powered customer ...

It’s estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research from ...

Cisco has announced it is simplifying the journey to the cloud for US federal, state and local governments by achieving Federal Risk and Authorisation Management Program (FedRAMP) moderate ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

-- New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. -- Webex AI Agent and Cisco AI ...

While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...