Buying a new car is like planning a wedding: stressful and expensive — and distracting from the day-to-day changes that are about to become your new normal. Data analytics firm J.D. Power tries to ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Historically, many companies used customer service surveys to ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

SHANGHAI: 29 Sept. 2022 — Customer service satisfaction with mass market and luxury car brands this year is 755 and 768 points, respectively (on a 1,000-point scale), according to the J.D. Power 2022 ...

SHANGHAI: 19 Sept. 2025 — Customer satisfaction with after-sales service in China has significantly improved during the past two years as automakers strive to improve service experiences and address ...

Firelands Electric Cooperative ranks among the top energy utilities in the country when it comes to customer satisfaction, according to a news release. “Firelands Electric Cooperative is honored to ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

TROY, Mich.--(BUSINESS WIRE)--In the modern customer service environment, easy and frictionless make for a winning combination, but engaging with customer service can feel like way too much work for ...

Providing exceptional customer experiences can really set you apart from your competition. Today's consumer expects a personalized experience from the companies they choose to engage with. In fact, ...

And Orange not far behind, says uSwitch survey... 'Free' broadband providers TalkTalk and Orange have the worst customer service and support, according to an annual survey of almost 15,000 fat pipe ...

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...