What does an average day look like for an IT business analyst at HBS? The answer is: it depends! Ryan Conwell, manager of the IT Business Analysis team, explains that the role is dynamic, adapting to ...

In recent years, many savvy technology organizations have embraced customer success, an evolving business discipline focused on helping customers realize the full value of offerings delivered as a ...

MuleSoft, provider of the world’s #1 integration and API platform, released the 2021 IT and business barometer report, highlighting four trends IT and business leaders need to know to deliver business ...

In this TechRepublic exclusive, a Forrester vice president and principal analyst shares the three guiding principles of a high-performance IT strategy and how to implement one in your organization. As ...

Enterprise investments in IT continue to grow, partly to help organizations move into the digital business future. Despite inflation, supply chain disruptions and fears of a recession, Gartner ...

Like many leading IT executives, RJ Juliano doesn't distinguish between technology objectives and business objectives but views them as one and the same. "We need to be well past alignment to where ...

Since 2010, Juliana has been a professional writer in the technology and small business worlds. She has both journalism and copywriting experience and is exceptional at distilling complex concepts ...